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It’s always a relief to be able to make an IT service call to an IT service specialist whenever you encounter a glitch or when you simply need help navigating a PC or a Mac, instead of troubleshooting for hours on your own. Sometimes the issue is on a smartphone, whether it be an android or an iPhone, or even trouble with the printers and other accessories. At Computer Camaraderie, our IT service plan is provided on an hourly basis instead of a contract that drags on longer than you need. An individual or a company may not be able to keep an in-house IT team so outsourcing from Computers Camaraderie for IT service help makes sense. We have an IT service specialist for each of the issues mentioned above and more. Since we conduct preventive maintenance for our customers such as installing security and antivirus software and setting up the necessary configurations. We provide supplementary IT service help such as child content protection, social media consulting, cloud services onboarding, digitization, and all else that encompasses Information and Communications Technology (ICT).


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Common Scenarios for an IT Service Call

Basically, there are usually two reasons why a computer or an accessory is not working: the hardware aspect or the software aspect of it. The coming together of the two is what makes a complete system that is referred to as firmware. We get into the relevant nitty gritty whenever we receive an IT service call with clients that have subscribed to our IT service plan. The scenarios are distinctly different in a small business setup from a home office setup. Our IT service specialist can be deployed for any basic or advanced level of IT services. Whatever your IT service help requirements, we offer a wide variety of IT service help for both PC and Mac users, with an emphasis on the needs of small businesses and home users:

  • Hardware and Software Troubleshooting: Diagnose issues, install, or replace components, and optimize the computer’s performance with a smile.
  • Computer Security: Virus/Spyware removal and prevention, privacy counseling, child online safety, sensitive data erasure, Internet monitoring, and filtering.
  • One-on-One Computer Tutoring: Patient and simple instruction, catered to the needs of novice and advanced users alike. Whether you want to manage digital photographs, surf the web, send e-mail, type letters, or use an iPhone, we will make the process easy.
  • New System Recommendations, Setup, and File Transfer: Make a quick and easy transition to your new computer or new equipment. We will transfer your files over, and even pick out the machine that best suits your needs.
  • Web Design and Search Engine Optimization: New websites and existing site renovations. Enhancement of search engine (e.g., Google or Yahoo!) placement and visibility. For more, see Web Design Services.
  • Wireless/Wired Network Setup and Administration: Wireless router and other networking equipment configuration, file and printer sharing, network performance analysis, troubleshooting.
  • iPhone, iPad & Smartphone (Blackberry, Android, Windows) Support: Get the most out of your tablet or smartphone. Whether it’s an iPad, iPhone®, Blackberry®, or Android® device, we’ve got you covered.
  • Cloud Services, including Google Apps, iCloud, & Microsoft Office 365: They say life is better in the cloud. Is that true for you too? We’ll help you find out.
  • Social Media Consulting: We’ll help you market your digital persona the right way so you get the right exposure – no more and no less than the amount you want.
  • Digital Photography: Learn to use your digital camera, organize, and print photographs, and send them to friends and family.
  • Document Digitization: Conversion of traditional paper documents to popular electronic formats such as Adobe Acrobat (PDF) and JPG images, allowing easy backup, recovery, and transmission.

Get IT Services

Check out our hourly rates for various office or house calls with our IT service specialist here. Choose our hourly ICT service plan with us for a small business or home user. For general consulting on IT service help for your current or planned computer or network setup, feel free to contact us. Call 833-487-3728 for fast support.

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Still Here For All Your Technology Needs During COVID-19

Due to the coronavirus, we have suspended all on-site appointments until further notice. However, using a combination of video conferencing and screen sharing, we are able to safely and efficiently assist you with the majority of issues we would normally assist with on location. For remote sessions we have just a half hour minimum billable time instead of 1 hour. We know that everything is pretty fluid right now, so we have also temporarily suspended all appointment cancellation fees. For more information or to schedule a session, please call us at 212-734-2225. Thank you for your support and loyalty, and stay safe!